FAQ's
1. What sizes do you offer?
We provide a wide range of sizes to suit everyone. Please refer to the size chart on each product page for specific measurements and recommendations.
2. Do you ship internationally?
No, we only ship in the United Kingdom.
3. How long will it take to receive my order?
Once an order is placed, we take 1 - 3 working days to process. Once your order has been processed, it will be dispatched and delivery takes an average of 7 - 14 working days.
4. Can I return or exchange an item?
Yes, we accept returns and exchanges within 14 days of purchase, provided the item is in its original condition with tags attached. Please visit our Returns Policy page for full details.
5. What if the item I want is out of stock?
If a product is out of stock, sign up for restock notifications on the product page, and we’ll let you know as soon as it’s available.
6. What payment methods do you accept?
We accept all major credit cards and PayPal so you can shop now and pay later.
7. Do you offer sustainable clothing?
Yes! We are committed to sustainability and offer select pieces made from eco-friendly fabrics.
8. Can I track my order?
Absolutely! Once your order is dispatched, you’ll receive a tracking number via email to follow your package’s journey.
9. How do I care for my clothing?
Each garment comes with specific care instructions on the label. You can also refer to the product page for detailed care tips to keep your pieces looking their best.
10. How do I contact customer support?
Our customer support team is available to assist you! You can reach us via email at info@aurelia-boutique.com or through our contact form on the website.